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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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kenlei fields

June 28, 2026

5  out of  5
rating by kenlei fields
"Ms heather and ms kaitlin are the best and verryyyyy professional and great people to be around! I’ve gotten my insurance lowered twice to fit my budget and i would highly recommend state farm! Hopefully they’ll let me promote them in my upcoming movie!!"
We responded:
"Kenlei, glad you continue to have an awesome experience with my State Farm Team and let us handle your car insurance. I appreciate your business! Hope your movie is a HIT!!"
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Brittney Hunt

June 27, 2026

5  out of  5
rating by Brittney Hunt
"Excellent prices and exceptional customer service, especially from Kaitlyn. She goes above and beyond to fulfill my needs. Thank you!"
We responded:
"Thank you for choosing JW Cooper State Farm Agency for your car insurance! Really appreciate your business, the great review and praise for Kaitlin! She is awesome!"
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Derek Mill

June 26, 2026

5  out of  5
rating by Derek Mill
"The Employees are so helpful and kind!!! The rates are fair ."
We responded:
"Thank you for your kind review of State Farm Agent J W Cooper’s Team. We appreciate it! "
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Faith Bryant Woodham

June 25, 2026

5  out of  5
rating by Faith Bryant Woodham
"We have been with Jan Cooper’s office for several years and have always been very well taken care of. Heather, in particular, consistently goes above and beyond to ensure we understand our coverage and options without overwhelming us with unnecessary decisions. She is kind, knowledgeable, responsive, and truly cares about her clients.

When I was recently involved in an accident, Heather was incredibly compassionate and reassuring. She helped calm my nerves and guided me through each step of the process, making a stressful situation much easier to navigate. Her professionalism and genuine concern for others are unmatched.

We are grateful for the exceptional service she provides and highly recommend Jan Cooper’s office to anyone looking for an insurance team that truly puts their clients first. 💕"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent J W Cooper’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Kyler Jenkins

June 25, 2026

5  out of  5
rating by Kyler Jenkins
"Heather helped me with getting my car fixed and she is so kind and helpful and always reachable when i have questions!"
We responded:
"Thank you for your kind review of State Farm Agent J W Cooper’s Team. Glad Heather went above and beyond!! Thanks for choosing us for your car insurance!"
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Cedric McMiller

June 25, 2026

5  out of  5
rating by Cedric McMiller
"They are very accommodating, especially in this time were everything is expensive , gas, food, utilities, I especially like that they understand how regular everyday people are trying to make ends meet.. Thanks for all you do !!!! They make me smile in knowing I'm covered.."
We responded:
"Wow, thank you for the 5-star review, Cedric! Thank you for trusting us for your car insurance! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Tanner Grace

June 25, 2026

5  out of  5
rating by Tanner Grace
"Awesome staff. Always communicate very well, super helpful and made the process easy."
We responded:
"Tanner, thank you so much for the 5-star rating and Thank You for choosing my State Farm Agency for your car and home insurance!!"
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Ieshia Wright

June 24, 2026

5  out of  5
rating by Ieshia Wright
"Heather was sooo helpful with helping me with my quote and getting my insurance started. She was also extremely nice and explained everything in detail. Best agent ever!"
We responded:
"Thank you for the great review of J W Cooper State Farm Agency and Heather specifically. Glad you chose us for your car insurance, and she did an awesome job for you!! We appreciate your business! "
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Matthew Nance

June 23, 2026

5  out of  5
rating by Matthew Nance
"Awesome agent who cares about the people he represents. Always looking to help you out and easy to get a hold of and communicate with."
We responded:
"Thank you for the amazing review, Matthew! Our goal is to exceed expectations when it comes to all insurance needs.
Appreciate you choosing my agency for your home and car insurance!!"
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Anissa Fowler

June 19, 2026

5  out of  5
rating by Anissa Fowler
"Kaitlin and Heather are very Professional!!!!They always listen and help with our insurance needs. I would recommend this State Farm to anyone looking for all types of insurance!!!"
We responded:
"Thank You Anissa! Glad my team has done a great job taking care of you!! I really appreciate your business!"
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David Noel

June 19, 2026

5  out of  5
rating by David Noel
"The people at Jan cooper State Farm are some of the best insurance agents that I’ve had the pleasure of talking with. They’re very knowledgeable and go out of their way to help when I need it. If anyone is looking for a great insurance company to go too please consider the agents at Jan cooper state farm"
We responded:
"THANK YOU for the positive feedback! Appreciate your business and love being your LOCAL State Farm Agency!!"
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Natiana Hicks

June 17, 2026

5  out of  5
rating by Natiana Hicks
"I had the pleasure of speaking with Kaitlyn today. She was amazing. She helped me with pricing. She helped me with getting full coverage. She went over all the details that I should know she was very effective and She helped me apply all the discounts that were available to me. This process was easy short and amazing."
We responded:
"Thank you for the amazing review, Natiana! It is truly the goal of our team to exceed expectations! Glad Kaitlin took great care of you, and we appreciate you choosing my agency for your car and renters' insurance! "
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Tyler May

June 16, 2026

5  out of  5
rating by Tyler May
"I had a great experience working with Kaitlin JW to get my car insurance. Kaitlin were knowledgeable, patient, and took the time to explain all of my coverage options. She helped me find a policy that fit both my needs and my budget, making the entire process simple and stress-free. Her communication was excellent, and always available to answer my questions. I highly recommend Kaitlin services to anyone looking for reliable and professional assistance with car insurance."
We responded:
"Thank you for your kind review of State Farm Agent J W Cooper’s Team. Kaitlin does a great job with all of our customers! Glad we could help with your Car Insurance. We appreciate it!"
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K&S Enterprises smith

June 15, 2026

5  out of  5
rating by K&S Enterprises smith
"What a pleasure to work with these outstanding people, they are very knowledgeable and very nice, Heather went over and beyond and handled everything for us, thanks again"
We responded:
"We appreciate your review! Happy to know you had a great experience with my State Farm Agency!! If you ever need any assistance in the future, please don’t hesitate to reach out. We are ready to help!"
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Robert Smith

June 12, 2026

5  out of  5
rating by Robert Smith
"No complaints about my State Farm agent and the ladies in the office. Thank goodness we have had only one small claim and it was handled very quickly. Able to call them when a payment is due and they process it. If anyone is thinking about finding a new insurance company I would recommend State Farm and Jan Cooper as the agent"
We responded:
"Thank you for the amazing review, Robert! It is truly the goal of our team to exceed expectations when it comes to all insurance needs! Thank you for your business!"
Profile photo of Samantha

Samantha

June 12, 2026

5  out of  5
rating by Samantha
"Great customer service. Kaitlin was very knowledgeable and helpful."
We responded:
"Samantha, thank you so much for the 5-star rating! Glad Kaitlin did an awesome job helping you! If you have any insurance questions or need assistance, State Farm Agent J W Cooper’s Team is just a call, text or email away!"
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New Challengers

June 11, 2026

5  out of  5
rating by New Challengers
"They saved me $185 /mo from Liberty 🗽 Mutual down to $69 /mo. Amazing. Literally. Same house."
We responded:
"Appreciate the great review! Hope we can get you covered soon! "
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Elian Moreno

June 10, 2026

5  out of  5
rating by Elian Moreno
"Kaitlin is really good at what she do really takes the time to explain and figure out your wants and need best insurance person I’ve ever had."
We responded:
"Elian, Thanks for the awesome review! Kaitlin does a great job with all our customers and I’m glad you experienced that as well. Thank you for choosing my State Farm Agency for you car insurance!!"
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Matt

June 5, 2026

5  out of  5
rating by Matt
"Team is great all needs were met and more"
We responded:
"Thanks Matt!! Appreciate you choosing my State Farm Agency for you insurance!! Glad we took good care of you. "
Profile photo of Chan King

Chan King

June 5, 2026

5  out of  5
rating by Chan King
"I love, love, LOVE their customer service skills its top tier! Mrs. Kaitlin Lane has been such a big help to me !! I highly recommend her as a agent 😊!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We appreciate your business! Call anytime!"
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Heather Noel

May 22, 2026

5  out of  5
rating by Heather Noel
"JW Cooper State Farm is the best!"
We responded:
"Thank you Heather! We work hard to make this experience easier! Thanks for choosing us for your car, home and life insurance!!"
Profile photo of Eric Hardy

Eric Hardy

May 18, 2026

5  out of  5
rating by Eric Hardy
"I have always had a great experience with this insurance firm. They will do their best to get you the right coverage and save you money! Very nice and dedicated employees!!!!"
We responded:
"Thank you Eric!! Our goal is to make shopping for insurance easy while striving to get you the best price! I appreciate your business!"
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Linda Barge

May 14, 2026

5  out of  5
rating by Linda Barge
"Very Very Patient. Excellent customer service skills."
We responded:
"Thank You for choosing my State Farm Agency for your insurance! Glad your experience was 5 Star!! "
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Lynn Cooley

May 11, 2026

5  out of  5
rating by Lynn Cooley
"Heather was very friendly and. Professional. Made purchasing easy!"
We responded:
"Lynn, Thank you for the review and choosing my agency for your car insurance! Glad you had a good experience with my team!"
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Shaniyah Mason

May 5, 2026

5  out of  5
rating by Shaniyah Mason
"❤️❤️❤️❤️"
We responded:
"Thank you for the 5 Star review, Shaniyah! So glad you chose my State Farm Agency for your Car Insurance needs. We work hard to make insurance easy for our customers! "